Customer Service Representative

3 weeks ago


United Kingdom MSL Motor Group Full time £30,000
About MSL Motor Group

MSL Motor Group is a family-owned business with a rich history dating back to 1959. As a sister company of MDL (Motor Distributors Limited), we have a strong reputation for delivering exceptional service within the Mercedes-Benz brand.

Job Summary

We are seeking a highly skilled Call Centre Operator to join our team on a fixed-term basis for 6 months. The successful candidate will be responsible for handling inbound calls, capturing customer details, and providing exceptional customer service.

Main Responsibilities
  • Handle inbound calls for the sales and service centres
  • Capture and update customer details in our Autoview database
  • Update the CRM system with leads and relevant information
  • Handle customer complaints and escalate as required
  • Perform various administrative duties and customer relations tasks
Requirements
  • Previous experience in a similar role
  • Motor industry background and technical knowledge
  • Excellent administration and IT skills
  • Familiarity with the Autoview system
  • Excellent customer service skills
  • Excellent communication and interpersonal skills
What We Offer
  • Competitive salary and bonus structure
  • Great working hours, Monday to Friday
  • Fast-paced and friendly team environment
  • Full training and development
  • Modern offices with excellent facilities

If you meet the above criteria and are interested in this opportunity, please submit a cover letter outlining your availability and salary expectation, together with a comprehensive Curriculum Vitae.



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