Workshop Manager
3 days ago
Overview
Location: Wearside Audi
Contract type: Permanent, full-time
Working hours: Mon - Fri: 08:30 - 17:30
Salary: Up to £36,000 OTE
Audacious and ambitious individuals are invited to apply for the esteemed position of Workshop Controller at our esteemed Wearside Audi site. As a pivotal member of our dynamic team, you will be responsible for overseeing the day-to-day operations of the workshop, ensuring that our service and repair technicians consistently meet their daily targets.
As a Workshop Controller, you will be an integral part of our Aftersales Department, reporting directly to our Service Manager Gareth. You will be provided with ongoing support and training to ensure that you have the necessary tools to excel in your role. Furthermore, you will have the opportunity to participate in brand-specific training, enabling you to progress within the Audi brand and the motor trade industry.
The successful candidate will be responsible for maintaining high levels of customer satisfaction by implementing relevant quality checks. You will also be responsible for ensuring that all working practices comply with company, DVSA, health and safety, and OEM policy.
Responsibilities
- Ensuring that all service work is carried out correctly, competently, and on time, with customer satisfaction in mind
- Maintaining relationships with the vehicle manufacturer and providing support to technicians during repairs
- Liaising with colleagues and other departments to ensure a top-quality service for customers
- Scheduling work to meet customer needs, taking into account workshop targets, the complexity of each job, and the availability of parts
- Assisting with technical challenges by going above and beyond to support the team and writing technical reports
Qualifications
We are seeking a friendly, confident, and enthusiastic individual who is able to roll up their sleeves and work as part of a team. A full valid UK driving license is a must due to the nature of this role. If you are a motivated and dedicated professional looking to advance your career, we encourage you to apply.
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