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Workshop Operations Manager

2 months ago

Sunderland, Sunderland, United Kingdom Halfords Full time
Job Description

Job Title: Workshop Operations Manager

Job Summary:

We are seeking an experienced Workshop Operations Manager to lead our technical team and drive business growth. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our workshop, ensuring that our customers receive exceptional service and that our business meets its targets.

Key Responsibilities:

  • Lead and Manage the Technical Team: You will be responsible for leading and managing a team of technicians, ensuring that they have the necessary skills and training to deliver high-quality work.
  • Operational Management: You will be responsible for the overall management of the workshop, including scheduling, inventory management, and quality control.
  • Customer Service: You will be responsible for ensuring that our customers receive exceptional service, including responding to customer complaints and resolving issues in a timely and professional manner.
  • Business Growth: You will be responsible for identifying opportunities for business growth and developing strategies to achieve this.
  • Compliance: You will be responsible for ensuring that our business meets all relevant regulatory requirements, including health and safety and quality standards.

Requirements:

  • Level 3 in Light Vehicle Maintenance standard, or equivalent time served
  • Experience of working in the automotive industry
  • Experience of supervising / managing colleagues
  • Experience of delivering coaching/training in the moment to colleagues
  • Excellent communication skills, verbally and in writing
  • A track record of success in delivering against targets
  • Experience of building great relationships across a large team
  • Experience of meeting compliance standards across Health and Safety and quality
  • Experience with or an aptitude for learning in-house systems
  • Experience of labour force scheduling, with proven time management skills
  • A current full valid driving licence

About Us:

Halfords is the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business. We are committed to providing exceptional service to our customers and to driving business growth through innovation and excellence.