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Head of Facilities Management

2 months ago

Birmingham, Birmingham, United Kingdom HVAC Recruitment Limited Full time £40,000 - £50,000
Job Description:

Job Title: Helpdesk and Estimation Manager

Company: HVAC Recruitment Limited

Location: Birmingham

Job Type: Full-time

Salary: £40,000 - £50,000 per annum plus car allowance

Job Summary:

We are seeking an experienced Helpdesk and Estimation Manager to join our team at HVAC Recruitment Limited. The successful candidate will be responsible for leading a team of professionals in ensuring that all jobs are correctly captured and logged onto the CRM system.

Key Responsibilities:

  • Lead a team of professionals in ensuring that all jobs are correctly captured and logged onto the CRM system.
  • Oversight of the dedicated helpdesk for a UK client base.
  • Preparation of accurate quotes for small building works and maintenance jobs.
  • Work with suppliers and contractors to get the best prices and ensure customer KPIs are met.
  • Work order planning & scheduling, jeopardy management, reporting and data analytics associated to the contract.
  • Reporting to the Operations Director, the Helpdesk Manager will play an instrumental role in delivering our contracts to a wide portfolio of clients.
  • Ensure that PPM and statutory tasks are planned, resourced and completed in line with specific PPM contract and legislative requirements.
  • Accurate collection, analysis and reporting of daily, weekly and monthly performance data.
  • Effective management, training and motivating of our helpdesk team to ensure they offer the best service in the UK.

Requirements:

  • At least 5 years of experience in the FM & Maintenance industry.
  • Excellent Customer Service skills.
  • Microsoft Office experience and be very comfortable using all formats.
  • Experience in building works, maintenance, or a related field.
  • Leader - Ability to work with little or no supervision.