Contact Centre Solutions Expert
13 hours ago
Shape IT Recruitment is seeking a highly skilled CXM Contact Centre Consultant - D365 to join our client's CXM Practice. As a key player in delivering high-quality solutions, you will manage projects and foster strong client relationships.
Key Responsibilities:- Lead projects from start to finish, ensuring on-time delivery and client satisfaction.
- Design tailored solutions using Microsoft Dynamics 365 and Power Platform.
- Oversee solution testing, deployment, and user training to ensure smooth implementation.
- Provide expert guidance on contact centre technologies, including IVR, workforce management, and non-voice channels.
- Stay updated on industry best practices and Microsoft guidelines to ensure compliance.
- Proven experience (5+ years) in delivering complex contact centre solutions.
- Hands-on expertise in a range of contact centre technologies (Inbound Voice, Automated Dialling, Workforce Management).
- Strong leadership, communication, and project management skills.
- Ability to work independently and as part of a team across multiple business units.
- Passion for innovation, technology, and helping clients maximise their digital investment.
If you're ready to take the lead and make a difference in the world of contact centres, we want to hear from you. Apply today and help our client create solutions that deliver real value to their clients.
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Contact Centre Solutions Expert
14 hours ago
London, Greater London, United Kingdom Shape IT Recruitment Full timeUnlock the Power of Contact Centres with Shape IT RecruitmentAre you a seasoned professional with a passion for transforming contact centres through technology and innovation? We're seeking a talented CXM Contact Centre Consultant to join our client's CXM Practice, where you'll bring your expertise in contact centre operations and help drive their clients'...
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Contact Centre Solutions Expert
2 weeks ago
London, Greater London, United Kingdom node4 ltd Full timeAbout the RoleWe are seeking a highly skilled and experienced Contact Centre Solutions Expert to join our CXM Practice team at Node4 Ltd. As a key member of our team, you will play a pivotal role in driving the success of our clients and delivering exceptional customer experiences.Key ResponsibilitiesLead the delivery of complex contact centre solutions,...
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Contact Centre Solutions Expert
2 weeks ago
London, Greater London, United Kingdom node4 ltd Full timeAbout the RoleWe are seeking a highly skilled and experienced Contact Centre Solutions Expert to join our CXM Practice team at Node4 Ltd. As a key member of our team, you will play a pivotal role in driving the success of our clients and delivering exceptional customer experiences.Key ResponsibilitiesLead the delivery of complex contact centre solutions,...
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Contact Centre Solutions Expert
2 weeks ago
London, Greater London, United Kingdom Node4 Ltd Full timeAbout the RoleWe are seeking a highly skilled Contact Centre Consultant to join our CXM Practice at Node4 Ltd. As a key member of our team, you will be responsible for delivering exceptional customer experience solutions to our clients.Key ResponsibilitiesSupport the project management team to successfully deliver projects from start to finish.Analyse data...
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Contact Centre Solutions Expert
2 weeks ago
London, Greater London, United Kingdom Node4 Ltd Full timeAbout the RoleWe are seeking a highly skilled Contact Centre Consultant to join our CXM Practice at Node4 Ltd. As a key member of our team, you will be responsible for delivering exceptional customer experience solutions to our clients.Key ResponsibilitiesSupport the project management team to successfully deliver projects from start to finish.Analyse data...
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Contact Centre Solutions Expert
1 week ago
London, Greater London, United Kingdom Node4 Ltd Full timeAbout the RoleWe are seeking a highly skilled Contact Centre Consultant to join our CXM Practice team at Node4 Ltd. As a key member of our team, you will be responsible for delivering high-quality contact centre solutions to our clients, leveraging your expertise in contact centre operations, technology, and best practices.Key ResponsibilitiesSupport project...
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Contact Centre Solutions Expert
1 week ago
London, Greater London, United Kingdom Node4 Ltd Full timeAbout the RoleWe are seeking a highly skilled Contact Centre Consultant to join our CXM Practice team at Node4 Ltd. As a key member of our team, you will be responsible for delivering high-quality contact centre solutions to our clients, leveraging your expertise in contact centre operations, technology, and best practices.Key ResponsibilitiesSupport project...
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Contact Centre Solutions Expert
3 weeks ago
London, Greater London, United Kingdom Node4 Ltd Full timeAbout the RoleWe are seeking a highly skilled Contact Centre Consultant to join our CXM Practice at Node4 Ltd. As a key member of our team, you will be responsible for delivering complex solutions and driving the success of our practice.Key ResponsibilitiesSupport project management teams to deliver projects from start to finish.Oversee client relationships...
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Contact Centre Solutions Expert
3 weeks ago
London, Greater London, United Kingdom Node4 Ltd Full timeAbout the RoleWe are seeking a highly skilled Contact Centre Consultant to join our CXM Practice at Node4 Ltd. As a key member of our team, you will be responsible for delivering complex solutions and driving the success of our practice.Key ResponsibilitiesSupport project management teams to deliver projects from start to finish.Oversee client relationships...
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CXM Contact Centre Expert
4 days ago
London, Greater London, United Kingdom Shape IT Recruitment Full timeAbout the RoleWe are seeking a highly skilled CXM Contact Centre Consultant to join our client's CXM Practice. As a key member of the team, you will be responsible for delivering high-quality solutions and driving client success.Key ResponsibilitiesLead complex contact centre projects from start to finish, ensuring timely delivery and client...
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CXM Contact Centre Expert
4 days ago
London, Greater London, United Kingdom Shape IT Recruitment Full timeAbout the RoleWe are seeking a highly skilled CXM Contact Centre Consultant to join our client's CXM Practice. As a key member of the team, you will be responsible for delivering high-quality solutions and driving client success.Key ResponsibilitiesLead complex contact centre projects from start to finish, ensuring timely delivery and client...
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Contact Centre Transformation Expert
20 hours ago
London, Greater London, United Kingdom Capgemini Full timeAbout the RoleAs a Transformation Consultant at Capgemini, you will play a key role in helping our clients achieve their Customer Experience (CX) vision and strategy. You will work directly with clients across various industries, assessing their current ecosystems and identifying areas for improvement.Key ResponsibilitiesLead client-side projects, owning the...
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Contact Centre Transformation Expert
18 hours ago
London, Greater London, United Kingdom Capgemini Full timeAbout the RoleAs a Transformation Consultant at Capgemini, you will play a key role in helping our clients achieve their Customer Experience (CX) vision and strategy. You will work directly with clients across various industries, assessing their current ecosystems and identifying areas for improvement.Key ResponsibilitiesLead client-side projects, owning the...
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Data Centre Cooling Solutions Expert
2 days ago
London, Greater London, United Kingdom PowerData Group Consulting Full timeData Centre Cooling Solutions ExpertWe are seeking a seasoned professional to join our team at PowerData Group Consulting as a Data Centre Cooling Solutions Expert. In this role, you will be responsible for identifying and implementing innovative cooling solutions for data centres, ensuring optimal performance and efficiency.Key Responsibilities:Conduct...
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Data Centre Cooling Solutions Expert
2 days ago
London, Greater London, United Kingdom PowerData Group Consulting Full timeData Centre Cooling Solutions ExpertWe are seeking a seasoned professional to join our team at PowerData Group Consulting as a Data Centre Cooling Solutions Expert. In this role, you will be responsible for identifying and implementing innovative cooling solutions for data centres, ensuring optimal performance and efficiency.Key Responsibilities:Conduct...
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Data Centre Cooling Solutions Expert
2 weeks ago
London, Greater London, United Kingdom PowerData Group Consulting Full timeData Centre Cooling Solutions ExpertWe are seeking a seasoned expert to contribute to our study on cooling technology solutions for data centres. If you have experience in this area, please share your expertise in 2-3 sentences, and we will contact you to discuss further.Requirements:Your organization must own or rent a data centre.You should hold a senior...
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Data Centre Cooling Solutions Expert
2 weeks ago
London, Greater London, United Kingdom PowerData Group Consulting Full timeData Centre Cooling Solutions ExpertWe are seeking a seasoned expert to contribute to our study on cooling technology solutions for data centres. If you have experience in this area, please share your expertise in 2-3 sentences, and we will contact you to discuss further.Requirements:Your organization must own or rent a data centre.You should hold a senior...
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Technical Architect
2 weeks ago
London, Greater London, United Kingdom Node4 Ltd Full timeAbout the RoleWe are seeking an experienced Technical Architect to join our team at Node4 Ltd. As a Technical Architect, you will be responsible for ensuring best practice and supporting and guiding our technical build team in delivering exceptional technical solutions to our clients.Key ResponsibilitiesProvide technical leadership and set the direction for...
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Technical Architect
2 weeks ago
London, Greater London, United Kingdom Node4 Ltd Full timeAbout the RoleWe are seeking an experienced Technical Architect to join our team at Node4 Ltd. As a Technical Architect, you will be responsible for ensuring best practice and supporting and guiding our technical build team in delivering exceptional technical solutions to our clients.Key ResponsibilitiesProvide technical leadership and set the direction for...
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Contact Centre Transformation Specialist
13 hours ago
London, Greater London, United Kingdom Shape IT Recruitment Full timeTransform Contact Centres through Technology and InnovationShape IT Recruitment is seeking a highly skilled CXM Contact Centre Consultant to join our client's CXM Practice. As a key player in delivering high-quality solutions, you will bring your expertise in contact centre operations and help drive our clients' success.Key Responsibilities:Lead projects...