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Store Operations Manager
2 months ago
About PVH
PVH is a global leader in the fashion industry, with a portfolio of iconic brands including Calvin Klein and Tommy Hilfiger. We are committed to delivering exceptional customer experiences and driving business results through our team of dedicated associates.
The Role
We are seeking a highly motivated and experienced Retail Supervisor to join our team at Calvin Klein. As a Retail Supervisor, you will play a key role in driving sales growth, improving customer satisfaction, and maintaining a high level of store appearance and operations.
Key Responsibilities
- Lead by example and demonstrate a strong work ethic, with a focus on delivering exceptional customer service and driving sales growth.
- Support the management team in managing all personnel, product, and merchandising functions, business processes, and results for the store.
- Participate in weekly management meetings and other staff meetings to stay informed and aligned with company goals and objectives.
- Clearly communicate marketing and sales promotions to staff and ensure they are executed effectively.
- Drive sales growth and exceed store targets through motivating the team to achieve these goals, while providing an exceptional store experience for customers.
- Foster a positive store experience by treating all customers and colleagues in a fair and consistent manner.
- Support the team in delivering the business strategy and ensuring everyone has received consistent training on product knowledge and store maintenance.
- Achieve company standards and goals for personal sales results, including sales versus budgets, sales per hour, and units per transaction.
- Perform manager-on-duty functions, manage store opening and closing functions, and oversee the sales floor.
- Focus staff on the importance of quality relationships with internal and external customers.
- Ensure staff accountability for building a repeat customer base by providing all customers with unparalleled spirited service.
- Ensure "door to floor" best practices with visual merchandising directives for sales floor and back room are being executed, and continually review these to ensure they are consistent.
- Work with the management team to build a talent pool for key positions, including possible successors.
Requirements
- Previous track record of supervisory or specialist roles within a premium or luxury brand.
- Previous people management experience with the ability to resolve conflict and unproductive disagreements.
- Effective communicator with the ability to build relationships with ease.
- Team player who recognizes and celebrates the contributions and achievements of others.
- Confident in giving feedback that promotes positive behavioral change.
- Ability to work well with change, being able to quickly adapt and work with pace.
- Energetic and authentic, with a clear presence on the shop floor.
- Approach all issues with a "can do" attitude and act with initiative to find in-store solutions.
About Us
PVH is committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion, or sexual orientation.