Retail Store Manager
4 weeks ago
We are seeking a highly motivated and experienced Retail Store Manager to lead our team at Gunwharf Quays, Portsmouth. As a key member of our retail team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a high level of store operations.
Key Responsibilities:- Drive and motivate your team to achieve individual and store targets
- Lead by example on the shop floor and back of house
- Accountable for following company guidelines on policies and procedures, visual merchandising, commerciality, stock control, and loss prevention
- Manage the execution of the retail game changer in your store
- Analyses the overall performance of the store and make decisions and adjustments to increase productivity and efficiency
- Delivers total customer satisfaction via our service model and boosts sales through the customer experience, using advanced sales techniques to achieve results
- Co-ordinates rota and store scheduling
- Minimises losses implementing, monitoring, and tracking all procedures of loss prevention
- Accountable for maintaining health, safety, and environmental standards in store
- Manages in-store HR operations – recruitment, onboarding, employee relations, payroll, performance management, training, and development of the store team
- Deals with enquiries and an escalation route for customer complaints
- Proactively shares internal and external feedback to Senior Management
- Team Player
- Proven people management and leadership experience
- Demonstrate customer service skills
- Knowledge of loss prevention procedures
- A passion for retail and achieving sales targets, with high knowledge of retail KPIs
- Desire to learn
- Ability to perform basic maths and general retail operational processes
- Knowledge of POS register systems
- Excellent attention to detail
- Knowledge of the retail market/consumer trends
- Comfortable with being remotely managed
- Competitive compensation
- Potential to earn more through our Retail Bonus Scheme
- Inclusive working environments across all our European locations
- Project involvement across our European region
New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership, and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion.
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