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Support Specialist

2 months ago

Horsham, West Sussex, United Kingdom Bethnal Full time

Job Summary: We are seeking a skilled Support Specialist to join our team at Bethnal. As a Support Specialist, you will be responsible for providing escalated support to end users, working closely with IT teams, vendors, and business stakeholders to ensure that IT services meet the needs of the organisation while driving high levels of customer service.

About the Role: This is an exciting opportunity to join a highly collaborative environment that actively promotes knowledge sharing and encourages professional and personal development. You will have the chance to work on a variety of projects, including developing long-term strategies and capacity planning for meeting future ICT hardware needs.

Key Responsibilities:

  • Provide escalated support to end users, resolving technical issues and improving overall customer satisfaction.
  • Work closely with IT teams, vendors, and business stakeholders to ensure that IT services meet the needs of the organisation.
  • Develop and implement long-term strategies for meeting future ICT hardware needs.
  • Assist in capacity planning and resource allocation to ensure efficient use of IT resources.
  • Record, track, and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

Requirements:

  • Background in Microsoft 365, Active Directory/Entra ID, Intune, and Azure.
  • Basic Networking experience.

What We Offer: As a Support Specialist at Bethnal, you will have the opportunity to work in a dynamic and collaborative environment, with a highly competitive salary and benefits package, including medical, training budget, and 25 days annual leave.