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Senior Operations Lead
2 months ago
We are seeking a highly skilled and experienced Senior Operations Lead to join our team at North West Anglia NHS Foundation Trust. As a key member of our leadership team, you will play a critical role in supporting and leading our Site teams, and providing strategic clinical leadership to ensure effective delivery of operations across the Capacity and Flow Corporate Business Unit.
Key Responsibilities- Provide senior professional, operational, and strategic clinical leadership to the site operations team, leading and developing this team to support 24/7 patient placement across the organisation.
- Support the Long Length of Stay reduction processes and work closely with divisional teams to minimise delays for patients in the organisation.
- Proactively support patient flow from the point of patient admission through to discharge, liaising with relevant clinical teams and divisions as necessary to minimise delays and problem solve flow issues.
- Represent the Trust with external partners at a tactical level and be the initial point of contact for system partners during working hours.
- Develop excellent working relationships with clinical teams across the Trust and deputise for the Head of Site Operations as required.
- Relevant Masters degree or First degree and management qualification, MBA or equivalent experience in a similar role.
- Health Care Professional with relevant professional registration.
- Evidence of continuous professional development.
- Substantial recent general management experience in the NHS with responsibility for operational matters including, staff management, budgetary responsibility, performance targets, waiting list management, discharge arrangements.
- Evidence of delivery of key targets including quality and financial targets and commitment to on-going service improvement.
- Proven experience of successful change management and service redesign.
- Evidence of ability to assess operational demand and develop appropriate capacity in response.
- Experience of successfully implementing policies and procedures in a healthcare environment.
- Evidence of effective handling of patient and staff concerns and complaints and incident audit.
- Experience in training, coaching, and mentoring of multidisciplinary staff.
- Experience of successful operational delivery against cost improvement programmes.
- Generous annual leave entitlement starting at 27 days and increasing to 29 days after five years of service and 33 days after 10 years of service, in addition to the national Bank Holidays (pro-rata for part-time staff).
- Membership of the NHS Pension Scheme.
- Flexible working opportunities.
- Enhanced hourly rates for unsociable hours, night shifts, weekends, and bank holidays.
- Opportunities for career development and training to help you progress in your role.
- Wellbeing support and activities to promote a healthy work environment.
- Access to our in-house physiotherapy service.
- On-site canteens offering subsidised meals.
- Subsidised staff parking (currently free).
- Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough.
