Senior Technical Support Specialist

3 weeks ago


Amersham, Buckinghamshire, United Kingdom Fortis Recruitment Solutions Full time
Position Overview

Fortis Recruitment Solutions is collaborating with a reputable IT service organization to identify a Senior Technical Support Specialist to enhance their team. This role encompasses a blend of office, client, and remote work.

Ideal Candidate

The successful candidate will possess a solid background in advanced technical support, particularly within a service-oriented environment catering to diverse clientele.

Key Responsibilities

As a Senior Technical Support Specialist, your duties will include:

  • Administration and Configuration: Proficient management of Microsoft 365 services including Entra, SharePoint, and Exchange.
  • Active Directory Management: Expertise in Microsoft Active Directory, DNS, and Group Policy.
  • System Installation: Installation and administration of Microsoft Windows desktops and servers.
  • Networking Skills: Knowledge in IP addressing, routing, switches, VLANs, and wireless networking.
  • Network Security: Installation and management of firewalls and filtering systems to ensure robust network security.
Essential Skills

Key competencies for this role include:

  • Experience in 3rd line support.
  • Strong customer service orientation.
  • Ability to work effectively in a multi-client environment.

This position offers an exciting opportunity for a dedicated professional to contribute to a dynamic team while enhancing their technical expertise.



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