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IT Support Team Lead

2 months ago

ClactononSea, Essex, United Kingdom In Technology Group Limited Full time
Job Title: Service Desk Manager

We are seeking an experienced Service Desk Manager to oversee the daily operations of our service desk team, ensuring efficient and high-quality IT support for our clients.

Key Responsibilities:

  • Manage the service desk team to deliver exceptional customer service and technical support.
  • Develop and implement processes to improve service desk efficiency and effectiveness.
  • Collaborate with the IT team to resolve technical issues and improve overall IT service delivery.
  • Monitor and analyze service desk performance metrics to identify areas for improvement.

About the Role:

This is a full-time onsite position with a competitive salary range of £30,000-40,000 per annum (DOE).

Requirements:

  • Proven experience in a service desk management role.
  • Strong leadership and team management skills.
  • Excellent communication and customer service skills.
  • Ability to analyze data and make informed decisions.

What We Offer:

As a Service Desk Manager with In Technology Group Limited, you will have the opportunity to work with a well-established Managed Service Provider and contribute to the success of our team.


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