Service Implementation Manager

7 days ago

Basingstoke, Hampshire, United Kingdom Yorktel Full time
Job Title: Service Implementation Manager

Yorktel is seeking a highly skilled Service Implementation Manager to join our team. As a key member of our video managed services team, you will be responsible for ensuring seamless onboarding of new and existing customers onto our managed service offerings.

Key Responsibilities:
  • Provision and configure new devices, and enroll them into our monitoring and management service.
  • Provide technical support and troubleshooting for video and audio systems to resolve issues within customer environments.
  • Collaborate with project management, solutions architecture, service desk, and product teams to deploy various services and solutions for customers.
  • Develop and maintain accurate documentation and records of customer interactions and technical support requests.
  • Communicate effectively with internal staff, client representatives, and subcontractors to ensure successful project delivery.
Requirements:
  • 3+ years of experience in videoconference VNOC operations, management platforms, or incident management.
  • Knowledge of videoconferencing standards, signaling, and protocols.
  • Experience with major videoconferencing equipment, such as Poly, Cisco, Microsoft Teams Rooms, and Zoom Rooms.
  • Strong technical knowledge of partner hardware and solutions, including Poly, Cisco, Teams Rooms, Zoom Rooms, Crestron, AMX, and other audio/video technologies.
  • Proficient in the use of computers and MS Suite (Outlook, Project, Excel, and Word).
  • Information Security or ITIL fundamentals certification desirable.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

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