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Customer Service Representative
2 months ago
About Us
BUUK Infrastructure No 2 Limited is a leading utility partner dedicated to accelerating the UK towards net zero for all our customers. With over 30 years of experience driving change and innovation, our group of companies has been at the forefront of the industry.
Our Mission
We are committed to providing consistently excellent service to our customers, earning their loyalty and driving business growth. As a Customer Support Advisor, you will play a crucial role in helping us achieve this mission.
Your Key Responsibilities
- Enable a successful rollout of our new product, the Passiv Smart Thermostat
- Maintain the highest levels of customer service for our commercial solar customers
- Provide customer support, dealing with queries and escalating where necessary
- Liaise with customers, engineers, and installation teams via phone, emails, and a ticketing system
- Provide low-level technical support to help with diagnosis and resolution of cases
- Keep up-to-date, accurate information on our support database
About You
We are looking for a passionate and skilled individual who is:
Computer literate with working knowledge of Microsoft OfficePassionate about delivering excellent customer serviceA great communicator, both written and verballyMethodical in their thinking and active problem-solving skillsAbility to work under their own initiative and be a team playerProactive in their approach to workWhat We Offer
- At least the cost of living pay increase every year
- Company pension contributions up to 4% if employees contribute 5%
- 33 days holiday including bank holidays with the ability to purchase an additional 10
- Enhanced maternity, paternity, and adoption pay
- £750 net of tax to refer friends and family
- Hybrid working for eligible roles
- Development opportunities to reach your career aspirations
Our Culture
We are proud to be an award-winning company with a culture that values equity, diversity, and inclusion. We care about your wellbeing and safety, and we are committed to providing a supportive environment that enables our people to be the best.
