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Employee Benefits Team Lead

2 months ago

London, Greater London, United Kingdom Lockton Companies Full time
Job Title: Employee Benefits Team Leader

Lockton is a leading independent insurance broker, dedicated to providing exceptional risk management, insurance, and employee benefits consulting services to our clients.

We are seeking an experienced and organized Team Leader to join our People Solutions team in London. As a key member of our team, you will be responsible for managing a small team of analysts supporting consultants with the day-to-day needs of our corporate clients and their employee benefits programs.

Key Responsibilities:
  • Manage a team of analysts to ensure seamless delivery of client services, including benefit reviews, administration, and client/member queries.
  • Collaborate with senior consultants to develop, test, and implement new administrative processes, focusing on quality, consistency, and efficiency.
  • Communicate effectively with team members and external contacts to ensure our processes are being adhered to in a consistent manner.
  • Manage workloads across the analyst team to ensure fair and manageable volumes of work, sharing work across the team where necessary.
  • Facilitate the sharing of ideas across the analyst function, promoting best practice and ensuring quality standards are being met.
  • Support the implementation of process and system changes, identifying and monitoring their effectiveness.
  • Provide guidance to analysts in handling errors, problems, complaints, and disputes.
  • Ensure process maps and administration guides are accessible and up-to-date.
  • Annual audit of all administration processes, quality checks, and adherence.
  • Delegate responsibility to other analysts where appropriate.
  • Prepare client reports, data sets, benchmarking, and client presentations.
  • Assist consultants in tracking project progress and timelines, maintaining client files, and populating activity trackers.
  • Prepare benefit specifications, manage scheme accounting, run census data audits, and ad-hoc consulting projects.
  • Ensure compliance requirements and internal controls are fully met.
  • Oversee delivery of claims and underwriting activity.
  • Liaise and build ongoing relationships with clients, insurers, and internal colleagues.
  • Manage telephone enquiries from clients, including managing client mailboxes.
  • Provide daily support to employees/scheme membership, dealing with all enquiries and acting as the main point of contact.
Requirements:
  • Experience working within an insurance or intermediary environment, ideally with a focus on private healthcare and group risk.
  • Strong customer service skills with the ability to develop sound relationships with team members and external contacts.
  • Good IT skills, proficient in all Microsoft applications, with a heavy emphasis on Excel and PowerPoint.
  • Attention to detail.
  • Good critical thinker.
  • Ability to think intuitively, assertively, and creatively.
  • Work well in a fast-paced environment and able to meet and maintain deadlines.