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Technical Consultant

2 months ago

Brighton, Brighton and Hove, United Kingdom Legal & General Full time
About the Role

We are seeking a highly skilled Technical Consultant to join our team at Legal & General. As a Technical Consultant, you will play a critical role in ensuring the accuracy and fairness of our claims decisions.

Key Responsibilities
  • Develop and maintain our claims philosophies, techniques, and practices to ensure we remain at the forefront of industry best practice.
  • Support the training team in developing and delivering training on legislative, regulatory, or process changes to maintain staff quality and competency.
  • Conduct regular audits of claims outcomes for Group Protection products and Income Protection Benefit to ensure consistency, fairness, and acceptability.
  • Provide comprehensive assessments of Group Protection and Income Protection claims appeals, deciding whether to accept or reject appeals while meeting financial advisor and corporate client expectations.
  • Maintain expert-level knowledge on technical claims issues and regulatory/legislative matters, serving as a point of reference for the teams.
Requirements
  • Experience and knowledge of handling appeals, complaints, dealing with regulators, and undertaking quality assurance audits within Group Risk Products.
  • Ability to work to deadlines and targets.
  • Strong team working skills.
  • Excellent communication skills, both written and verbal.
  • Desirable: Financial services background with proven experience in managing audits, complaints, appeals, and dealing with the Financial Ombudsman Service.
What We Offer
  • Opportunity to participate in our annual performance-related bonus plan and valuable share schemes.
  • Generous pension contribution.
  • Life assurance.
  • Private medical insurance (permanent employees only).
  • Competitive family leave.
  • Participation in our electric car scheme.
  • Discounts on our products and at high street stores and online.
About Us

Legal & General is a leading financial services group and major global investor. We aim to build a better society for the long term by investing our customers' money in things that make life better for everyone. We strive to be open, mindful, and inclusive, and we're committed to creating a welcoming culture where everyone can thrive.