Customer Service Representative

6 days ago

Bangor, United Kingdom The Recruitment Co. Full time
About the Role

We are seeking a highly motivated and customer-focused Call Handler to join our team at The Recruitment Co. in a part-time, on-site position. This role offers a competitive hourly rate of £12.58 and involves managing high volumes of calls with flexible shifts scheduled across the week, including evenings and weekends.

Key Responsibilities
  • Handle a high volume of inbound and outbound calls professionally and efficiently.
  • Provide accurate information and support to customers.
  • Address customer queries, resolve issues, and escalate when necessary.
  • Maintain detailed and accurate records of all customer interactions.
  • Adhere to company policies and procedures.
  • Work collaboratively with team members to meet performance targets.
Requirements
  • Previous experience in a customer service or call handling role is desirable.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle challenging situations calmly.
  • Strong attention to detail and organisational skills.
  • Flexibility to work shifts, including evenings, weekends, and bank holidays.
  • Must pass a DBS (Disclosure and Barring Service) check.
Benefits
  • Competitive hourly rate of £12.58.
  • Ongoing temporary assignment with potential for long-term opportunities.
  • Comprehensive training and support provided.
  • Friendly and supportive work environment.

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