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Part-Time Evening Room Attendant
2 months ago
Raffles London at The OWO is seeking a skilled and dedicated Part-Time Evening Room Attendant to join our Rooms Department. As a key member of our team, you will be responsible for delivering exceptional evening service, ensuring the cleaning and maintenance of guest rooms and corridors meet our high standards.
Key Responsibilities:
- Provide turn down service to guests, adhering to hotel procedures and preferences.
- Support morning shift with cleaning duties as needed.
- Maintain cleaning equipment in good working condition.
- Report any loss or damage to linen, furniture, fixtures, or equipment to supervisors.
- Use cleaning chemicals as per standards.
- Ensure service areas are well-stocked and cleaned.
- Report equipment and light bulb damage promptly.
- Perform duties with care, ensuring guest satisfaction.
- Interact with guests in a respectful and positive manner.
- Perform other duties as required or assigned.
Requirements:
- Proven track record of providing high levels of service under pressure.
- Exceptional communication and customer service skills.
- Ability to work within a 24-hour operational schedule.
- Enthusiasm and commitment to delivering exceptional service.
- Able to work within a team.
- Professional and well-groomed.
- Detail-oriented.
Why Join Raffles London at The OWO?
As a member of our team, you will enjoy a range of benefits, including:
- 28 days holiday plus a day extra for every year of service up to 5 years.
- Staff meals while on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 3%.
- Enhanced sick pay.
- Enhanced maternity, paternity, and adoption pay.
- Life Assurance 1x salary.
- Employee assistance program, including virtual GP and financial advice.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programs tailored to you.
- Fun-filled events, whether that's a pub quiz, team run, or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accor's extensive brand portfolio.
Raffles Values:
We live by our values:
- Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.
- Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.
- Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.
- Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.
- Have Your Purpose: Demonstrating care and responsibility within your role, to make a tangible impact on the business.