Evening Room Attendant

4 weeks ago


London, Greater London, United Kingdom RAFFLES Full time
Job Title: Evening Room Attendant

At Raffles London, we are seeking a highly skilled and dedicated Evening Room Attendant to join our Rooms Department. As an Evening Room Attendant, you will play a vital role in ensuring the highest standards of service and cleanliness in our guest rooms and corridors.

Key Responsibilities:
  • Deliver exceptional evening service to our guests, including turn-down service and ensuring that all rooms are clean and well-maintained.
  • Work closely with the night Porter to provide all necessary supplies and amenities to guest rooms.
  • Maintain cleaning equipment and storage rooms to ensure an outstanding 5-star environment and seamless guest experience.
  • Report any loss or damage to linen, furniture, fixtures, or equipment to your Supervisor.
  • Use the right cleaning chemicals on all surfaces as per standards.
  • Ensure service areas are well-stocked with necessary products and cleaned at all times.
  • Report any issues, such as equipment or light bulb damage, promptly to your Supervisor or Department Manager.
  • Perform all duties with care towards our guests, ensuring the highest level of guest satisfaction.
  • Interact with guests in a caring, respectful, and positive manner.
  • Perform other duties as required or assigned, including working in a different department or restaurant than usually assigned.
Requirements:
  • A proven track record of providing high levels of service under pressure.
  • Exceptional communication and customer service skills, both written and spoken.
  • An understanding and willingness to contribute to a 24-hour operational schedule when required.
  • Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
  • Able to work within a team.
  • Professional and well-groomed.
  • To be detail-oriented.
Why Join Our Team?

At Raffles London, we offer a range of benefits, including:

  • 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
  • Staff meals while on duty.
  • Free dry cleaning for uniform.
  • Employer pension contribution of 3%.
  • Enhanced sick pay.
  • Enhanced maternity, paternity, and adoption pay.
  • Life Assurance 1x salary.
  • Employee assistance program, including virtual GP and financial advice.
  • Season ticket loans and cycle to work scheme.
  • Colleague gifting to celebrate special occasions.
  • Paid days off to move house or give back time to a charity of your choice.
  • Internal learning and development programs tailored to you.
  • Fun-filled events, whether that's a pub quiz, team run, or festive party.
  • Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
  • Worldwide development opportunities across Accor's extensive brand portfolio.
Raffles Values:

We live by our Raffles Values, which are:

  • Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.
  • Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.
  • Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.
  • Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.
  • Have Your Purpose: Demonstrating care and responsibility within your role, to make a tangible impact on the business.


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