Evening Room Attendant
4 weeks ago
At Raffles London, we are seeking a highly skilled and dedicated Evening Room Attendant to join our Rooms Department. As an Evening Room Attendant, you will play a vital role in ensuring the highest standards of service and cleanliness in our guest rooms and corridors.
Key Responsibilities:- Deliver exceptional evening service to our guests, including turn-down service and ensuring that all rooms are clean and well-maintained.
- Work closely with the night Porter to provide all necessary supplies and amenities to guest rooms.
- Maintain cleaning equipment and storage rooms to ensure an outstanding 5-star environment and seamless guest experience.
- Report any loss or damage to linen, furniture, fixtures, or equipment to your Supervisor.
- Use the right cleaning chemicals on all surfaces as per standards.
- Ensure service areas are well-stocked with necessary products and cleaned at all times.
- Report any issues, such as equipment or light bulb damage, promptly to your Supervisor or Department Manager.
- Perform all duties with care towards our guests, ensuring the highest level of guest satisfaction.
- Interact with guests in a caring, respectful, and positive manner.
- Perform other duties as required or assigned, including working in a different department or restaurant than usually assigned.
- A proven track record of providing high levels of service under pressure.
- Exceptional communication and customer service skills, both written and spoken.
- An understanding and willingness to contribute to a 24-hour operational schedule when required.
- Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
- Able to work within a team.
- Professional and well-groomed.
- To be detail-oriented.
At Raffles London, we offer a range of benefits, including:
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
- Staff meals while on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 3%.
- Enhanced sick pay.
- Enhanced maternity, paternity, and adoption pay.
- Life Assurance 1x salary.
- Employee assistance program, including virtual GP and financial advice.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programs tailored to you.
- Fun-filled events, whether that's a pub quiz, team run, or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accor's extensive brand portfolio.
We live by our Raffles Values, which are:
- Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.
- Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.
- Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.
- Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.
- Have Your Purpose: Demonstrating care and responsibility within your role, to make a tangible impact on the business.
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