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Customer Quality Manager

2 months ago

Chelmsford, Essex, United Kingdom Nissan Dealers Full time

{"h1": "Customer Quality Manager", "p": "At Glyn Hopkin Ltd, we are seeking a highly organized and customer-focused individual to join our team as a Customer Quality Manager. As the first point of contact for our service customers, you will be responsible for ensuring a seamless experience from arrival to departure.

Key Responsibilities:

* Greet all service customers and provide a warm welcome
* Prepare for the day\u2019s service appointments and manage vehicle flow
* Take condition photographs of customer vehicles as required
* Liaise with Valeters and Workshop Control to ensure vehicle cleanliness
* Ensure complete customer satisfaction through clear communication and teamwork
* Adhere to all dealership procedures
* Handover courtesy cars to customers where applicable
* Manage the Aftersales Customer satisfaction reporting tool for Nissan

We offer a competitive salary, 22 days holiday rising to 25 with service, contributory pension, and friends and family car purchase scheme. If you have the qualities and skills required for this role, please apply.

", "h2": "Requirements", "ul": "Used to working with the publicHighly organizedGood team playerAble to influence others"}