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Service Manager

2 months ago

Finsbury Park, United Kingdom Advance Full time
About the Role

Advance is seeking a highly skilled and experienced Service Manager to lead our Young Women's Victim Service. This is an exciting opportunity to join a dynamic team and make a real difference in the lives of young women who have been victims of crime.

Key Responsibilities
  • Lead and manage a team of frontline Advocates to deliver effective and safe service delivery to young women and girls accessing the Victims and Witnesses service.
  • Collaborate with Catch 22 to ensure the Advance team and its service delivery are embedded in the wider CYP Victims Services delivered by Catch 22.
  • Develop and implement service delivery processes and procedures to ensure effective and safe service delivery to achieve positive outcomes for young women and girls.
  • Monitor and report on service outcomes in a timely and effective manner.
  • Build good working relationships with the team, the wider organisation, and external delivery partners.
About You

We are looking for a highly motivated and experienced individual who has a passion for working with young women and girls. You will have experience of managing frontline staff, supporting them to follow service delivery processes and procedures, and excellent communication skills. You will also have the ability to reflect and adapt to manage change and enhance working practices, as well as supporting your team through change.

What We Offer
  • A 35-hour working week.
  • An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year).
  • Additional days off to celebrate International Women's Day, and for religious observance and moving home.
  • Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more.
  • Pension scheme.
  • Enhanced maternity/adoption provision.
  • Access to our Employee Assistance Programme.
  • Employee eye-care scheme.
  • Clinical supervision for front line staff and first line management roles.
  • Refer a Friend Scheme - £250 for each referral who passes probation.
  • Organisation wide away days.