Void Admin

Planner
Location: Finsbury Park
Term: Full time / Temp
Salary: £15.20ph Umbrella pay

Hiring ASAP / /Available Positions: 1

Description of role: Responsible for responding to resident requests by call and email, diagnosing the repair to allocate appointments to the in house and/or subcontracted workforce. Ensure both the customer and the client receives an excellent standard of customer service

Day to Day:

Responsible for arranging void repairs
Responsible for effectively arranging diaries and liaising with residents, operatives and other stake holders in regards to void repairs.
Take ownership of administrative duties in the void repairs department.Providing effective administrative support to the management team or function • Maintenance of filing systems
General contract duties including correspondence, reports, spreadsheets, memos and emails
Arranging internal meetings and taking of minutes
Manage and distribute incoming and outgoing mail
Make use of computerised packages including Microsoft.
Undertake tasks such as copying, laminating, scanning etc
Essential Criteria

Social Housing and Repair and Maintenance background.
Experience in planning/scheduling jobs using planning system.
Understanding of the various trades and jobs normally allocated to direct labour staff or subcontractors
Understanding the importance of reducing Work-in-Progress - Jeopardy planning, Further Works management, applying of extension of times
Experience of trade job durations
Experience of health and safety considerations when planning e.g. asbestos
No hybrid working
Good level of written English e.g. ability to rite responses to complaints
Good computer skills
Good communication skills e.g. ability to communicate with different stakeholders at different levels to conclude / close jobs
Passionate about service delivery and customer satisfaction.
Benefits

Generous holiday scheme 
Mentoring programmes and continuous learning support 
Contributory pension scheme 
Annual bonus scheme 
Recognition scheme 
Please apply or contact Leah Seber at Build Recruitment for further details.

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer