Contracts Supervisor

7 months ago


Finsbury Park, United Kingdom Wates Full time

**We have an opportunity for a Contracts Supervisor** to join one of our Living Space Responsive teams out of our Finsbury Park office.

**Key Accountabilities will include**:

- Ensure high quality service is provided with the management of the work scheduling in accordance with company procedures, standards and SLAs
- Represent Wates at client and resident performance meetings as requested by the Operations Manager
- Manage the responsive repairs function to ensure consistent performance against targets
- Effective and efficient management of material costs and ensure that all are following correct processes and procedures
- Monitor quality of work through inspection, inspection reports, analysis of key performance indicators and analysis of customer satisfaction surveys.
- Lead, manage and contribute to the development of your team and determine optimum employment levels to comply with the provision of the service

**We are looking for** you to already have the relevant experience to fulfil the above role requirements and have worked at a supervisory level.

**To be successful in the role** you must also be an excellent communicator with the ability to problem solve, multi task and work to tight deadlines. Prior Responsive Maintenance experience is crucial to the role.


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