Lead Technical Service Engineer
2 months ago
The Lead Technical Service Engineer is tasked with overseeing the more intricate and demanding installations, ensuring consistent communication and support for our clients. This role requires a comprehensive understanding of various systems and products, along with the ability to guide and mentor junior engineers, including providing after-hours support as needed.
Key Responsibilities of the Lead Technical Service Engineer:
- Provide assistance to team members with technical challenges, whether through remote support or on-site visits.
- Conduct monthly audits of engineering practices and report findings to the service management, ensuring compliance with established standards.
- Perform minor repairs and troubleshooting during scheduled maintenance visits, following client instructions and documentation.
- Offer technical guidance and mentorship to peers, setting a benchmark for excellence in engineering practices and professional presentation.
- Support the training and development of new engineers, promoting best practices and reporting on their progress to management.
Essential Skills of the Lead Technical Service Engineer:
- Ability to operate independently with minimal oversight.
- Strong verbal and written communication skills, including the ability to prepare detailed reports and service documentation.
- Capability to build effective working relationships with colleagues, clients, and external partners.
- Demonstrated initiative and meticulous attention to detail, particularly in the context of life safety systems.
- Excellent organizational and time management abilities.
- Strong customer service skills.
Required Competencies of the Lead Technical Service Engineer (Fire Systems):
- Demonstrated experience in the fire safety sector.
- Proven skills in the installation, testing, commissioning, and servicing of Fire Alarm and Security Systems.
- Exceptional diagnostic and troubleshooting abilities, with a focus on systematic resolution.
- Proficient in IT, with a solid understanding of software applications such as Microsoft Excel and Word, as well as programming knowledge for major systems like Morley, Advanced, and Kentec.
- Specialized knowledge and experience with a wide range of advanced equipment, including Simplex, EST, and Siemens, encompassing software configuration and programming.
Competency Level: 3
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