Lead Technical Service Engineer

2 months ago


Gillingham, Kent, United Kingdom Senseco Systems Limited Full time

The Lead Technical Service Engineer is tasked with overseeing the more intricate and demanding installations, ensuring consistent communication and support for our clients. This role requires a comprehensive understanding of various systems and products, along with the ability to guide and mentor junior engineers, including providing after-hours support as needed.

Key Responsibilities of the Lead Technical Service Engineer:

  • Provide assistance to team members with technical challenges, whether through remote support or on-site visits.
  • Conduct monthly audits of engineering practices and report findings to the service management, ensuring compliance with established standards.
  • Perform minor repairs and troubleshooting during scheduled maintenance visits, following client instructions and documentation.
  • Offer technical guidance and mentorship to peers, setting a benchmark for excellence in engineering practices and professional presentation.
  • Support the training and development of new engineers, promoting best practices and reporting on their progress to management.

Essential Skills of the Lead Technical Service Engineer:

  • Ability to operate independently with minimal oversight.
  • Strong verbal and written communication skills, including the ability to prepare detailed reports and service documentation.
  • Capability to build effective working relationships with colleagues, clients, and external partners.
  • Demonstrated initiative and meticulous attention to detail, particularly in the context of life safety systems.
  • Excellent organizational and time management abilities.
  • Strong customer service skills.

Required Competencies of the Lead Technical Service Engineer (Fire Systems):

  • Demonstrated experience in the fire safety sector.
  • Proven skills in the installation, testing, commissioning, and servicing of Fire Alarm and Security Systems.
  • Exceptional diagnostic and troubleshooting abilities, with a focus on systematic resolution.
  • Proficient in IT, with a solid understanding of software applications such as Microsoft Excel and Word, as well as programming knowledge for major systems like Morley, Advanced, and Kentec.
  • Specialized knowledge and experience with a wide range of advanced equipment, including Simplex, EST, and Siemens, encompassing software configuration and programming.

Competency Level: 3



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