Technical Support Analyst

1 week ago


Chichester, West Sussex, United Kingdom Candidate Source Limited Full time

Job Summary:

Candidate Source Limited is seeking a skilled IT Support Specialist to join our team as a 2nd/3rd Line IT Support Analyst. As a key member of our technical support team, you will be responsible for providing high-quality technical support to our clients, resolving complex technical issues, and collaborating with our Support Team Leader to ensure seamless service delivery.

Key Responsibilities:

  • Provide 2nd/3rd line technical support to clients via phone, email, and in-person
  • Troubleshoot and diagnose hardware and software faults, escalating as necessary
  • Deploy new hardware and software, ensuring seamless integration with existing systems
  • Participate in project work, contributing to the development and implementation of technical solutions
  • Assist the Support Team Leader in mentoring and supporting other team members
  • Manage and prioritize technical support tickets, ensuring timely resolution and excellent customer satisfaction

Requirements:

  • Proven experience in IT support, with a strong background in Active Directory, Windows 10/11, Windows Server, Office 365, Azure, and hardware
  • Excellent troubleshooting and problem-solving skills, with the ability to work independently and as part of a team
  • Strong communication and interpersonal skills, with the ability to effectively interact with clients and colleagues
  • Full, clean driving license, with the ability to travel to client sites as required

What We Offer:

  • A competitive salary of £28,000 - £36,000
  • 20 days holiday + public holidays
  • Pension scheme
  • Cycle to work scheme
  • Free onsite parking
  • Company laptop, phone, and accessories


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