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Payment Integration Manager
2 months ago
**About Us**
Paynt is a dynamic payment solution and infrastructure provider, rapidly evolving to deliver cutting-edge payment and finance products. Our primary offering, Acquiring-as-a-Service, targets the payment reseller sector in Europe and North America.
**Our Vision**
We aim to be the preferred acquirer for European payment solution providers. To achieve this vision, we're seeking talented individuals to join us on our ambitious journey.
**Job Summary**
We're seeking a Technical Integration Manager with a strong technical background in web services/APIs and SDKs. The ideal candidate will have a minimum of 2 years of experience in a similar role, with the ability to manage complex integration projects from start to finish.
**Key Responsibilities**
- Provide exceptional assistance to merchants, partners, and payment gateways during the technical integration with our payment platform and various POS solutions.
- Offer consultancy on our payment web services/APIs during the integration phase to clients.
- Analyze and propose the best payment integration solutions tailored to clients' POS and e-commerce businesses.
- Manage the technical onboarding process, guiding clients from the testing phase to live operations.
- Act as a subject matter expert and 2nd line support post go-live phase.
- Work closely with ISOs, ISVs, and sales teams during the pre-sales phase to establish and execute a comprehensive implementation plan.
- Help sales teams derive and present payment solutions, participating in customer meetings and presentations.
- Track and report the status of active projects, identifying and mitigating technical risks proactively.
- Collaborate with Product, IT, Account Management, and Commercial teams to ensure the execution of defined plans.
- Maintain and develop both internal and customer-facing technical documentation.
- Provide training and contribute to internal knowledge-sharing initiatives and help cultivate a collaborative knowledge atmosphere.
- Monitor gateway alerts and system error tools daily to ensure the highest levels of service continuity.
**Requirements**
- Minimum of 2+ years of relevant experience in a technical/integrations role, or similar.
- Strong technical understanding of web services/APIs, including SOAP, JSON, and HTML concepts (development skills are optional but advantageous).
- Experience in the payment industry would be advantageous.
- IT and programming knowledge are highly preferred.
- Independent and proactive attitude with a can-do mentality and a sense of responsibility.
- Excellent interpersonal and communication skills, both written and verbal, with a focus on delivering exceptional customer service.
- Strong team player, eager to learn and grow within the company.
- Positive, accurate, and professional approach in all dealings.
- Problem-solving skills and the ability to navigate and resolve issues independently
- Fluent in spoken and written English.
**What We Offer**
- Competitive salary that is being reviewed regularly.
- Equity compensation on top.
- Hybrid working model.
- Lively, diverse, and fun working environment with endless growth opportunities.
- Training and certification opportunities.
