Business Centre Director

7 days ago


Haverhill, Suffolk, United Kingdom Bolt-on Recruitment Full time

About the Role:

We are seeking a commercially driven and dynamic Business Centre Manager to lead the operations, sales, and marketing efforts at a purpose-built business hub that supports a thriving community of innovators, creatives, and businesses.

About the Centre:

Our centre offers a blend of modern amenities including office space, coworking areas, and industrial workshops, catering to the diverse needs of today's businesses and entrepreneurs.

Responsibilities:

  • Act as the face of the Business Centre at local, regional, and national levels, promoting its offerings and enhancing its reputation for excellence.
  • Lead sales, marketing, and operational activities to attract new clients and retain existing occupiers.
  • Build and maintain strong relationships with stakeholders.
  • Oversee the financial performance of the centre, ensuring all aspects of sales and marketing are executed to maximise revenue.
  • Provide regular Financial Management Information, including monthly billing, revenue collection, and financial reporting.
  • Manage expenses within budgetary guidelines, recommend cost-saving measures, and present annual budgets with proposals for price adjustments and CAPEX requirements.
  • Identify and implement opportunities to generate additional revenue streams.
  • Promote available space within the centre, targeting potential clients through networking and collaboration with public sector and investment bodies.
  • Generate revenue from various products and services offered within the centre.
  • Develop and implement marketing initiatives and collateral tailored to the centre.
  • Maintain an up-to-date awareness of the services, projects, and expertise offered to effectively promote them to clients and partners.
  • Ensure the centre's facilities are maintained to the highest standards.
  • Foster a culture of exceptional customer care, encouraging feedback from both staff and tenants to continuously improve service quality.
  • Ensure that competent staff are always on duty to handle emergencies.
  • Lead and manage a team of three staff members, along with any temporary workers.
  • Promote a collaborative and supportive work environment that motivates and empowers the team to achieve their best.

Requirements:

  • Proven track record of exceeding sales targets and driving revenue growth within a Business Centre environment.
  • Strong negotiation skills, with a history of securing favourable terms in a previous role.
  • Demonstrated ability to develop and execute effective sales and marketing strategies.
  • Excellent account management skills, with a focus on fulfilling contractual obligations and meeting KPIs.
  • Refined networking abilities, capable of identifying and capitalising on revenue opportunities.
  • Strong leadership skills, with the ability to motivate and manage a team to maximise performance.
  • High attention to detail and a strong sense of responsibility.
  • Excellent organisational and administrative skills.
  • Strong communication skills, with the ability to be both tactful and persuasive.
  • Highly self-motivated, proactive, and eager to contribute to the company's broader success.
  • Client-focused with a commitment to delivering outstanding customer service.
  • Ability to work under pressure and effectively multitask.
  • Strong team player and capable team leader.


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