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Resident Engagement Consultant
2 months ago
We are seeking a highly skilled and experienced Resident Engagement Consultant to join our team at Ark Workplace Risk. As a key member of our team, you will be responsible for delivering a range of services to support Accountable Persons with various resident engagement solutions.
Key Responsibilities- Collaborate with our specialized team to write building Safety Case Reports (Resident Engagement);
- Support internal teams and clients with Building Safety residents engagement and compliance;
- Support the line Manager with audits, gap analysis, and information gathering and reporting for Resident Engagement;
- Develop close working relationships with our technical team of SME's within the BSA Team;
- Oversee, maintain and validate, with the support of your senior, all relevant information relating to resident engagement;
- Deliver advice and support on assignments and projects relating to Resident Engagement;
- Provide competent advice and resident interventions upon request (Resident Engagement);
- Where required, partake in Resident Engagement consultations and the creation of Resident Engagement Strategies on behalf of our clients;
- Willing to learn fire safety risk management to expand knowledge;
- Carry out any reasonable request made by their line manager;
- Attend on-site meetings as necessary;
- Knowledge of Building Safety Act 2022, experience developing resident engagement strategies and support the team with a safety case report;
- More than 3 + years of engagement and communication with residents;
- Experience of working in roles that are residential based or customer-service environment;
- Experience with ISO 9001 and safety risk assessments ADVANTAGE;
- Experience of preparation of policy and procedures;
- Experience of consultation process (Section 20, major works, refurbishment);
- Ability to communicate effectively, both in writing and verbally;
- Analytical and problem-solving skills;
- Ability to plan own work in logical way without close supervision;
- Proficient in Microsoft;
- Shows attention to detail;
We are offering a competitive package of circa £45,000 pa (subject to location, skills, experience and track record). The majority of our work is in and around London, however, the roles have a national remit and you will be required to travel outside of London as work dictates, so you must have the flexibility and willingness to travel as required.
Practical Requirements- The role is physically demanding and will require mobility, and engagement with members on occasion out of hours.
- The role is fast paced delivering various client engagement assignments to deadlines.
