Customer Service Operations Leader

1 month ago


Reading, Reading, United Kingdom CPI Selection Full time £50,000
About the Role

Our client, a prominent family leisure park, is seeking a dynamic Customer Service Operations Leader to join their team.

Key Responsibilities
  • Team Leadership: Oversee a lively team of sales and customer service experts, ensuring that every interaction is positive and memorable.
  • Performance Management: Regularly assess and enhance sales performance, establishing targets and celebrating achievements, both large and small.
  • Daily Operations: Manage the everyday functions of the call centre, ensuring efficiency and effectiveness.
  • Training and Development: Conduct ongoing training sessions to empower team members and improve service delivery.
  • Technology Utilization: Leverage call centre software and CRM systems to optimize operations.
  • Creative Engagement: Plan and implement engaging team-building activities to maintain high morale and motivation.
Qualifications

The ideal candidate will possess:

  • Proven experience as a Call Centre Manager or in a comparable role within sales and customer service.
  • Strong technical skills, particularly with call centre software and CRM systems.

If you are passionate about leading a team and enhancing customer experiences, we encourage you to consider this opportunity with CPI Selection.


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