Customer Service Operations Leader
1 month ago
Our client, a prominent family leisure park, is seeking a dynamic Customer Service Operations Leader to join their team.
Key Responsibilities- Team Leadership: Oversee a lively team of sales and customer service experts, ensuring that every interaction is positive and memorable.
- Performance Management: Regularly assess and enhance sales performance, establishing targets and celebrating achievements, both large and small.
- Daily Operations: Manage the everyday functions of the call centre, ensuring efficiency and effectiveness.
- Training and Development: Conduct ongoing training sessions to empower team members and improve service delivery.
- Technology Utilization: Leverage call centre software and CRM systems to optimize operations.
- Creative Engagement: Plan and implement engaging team-building activities to maintain high morale and motivation.
The ideal candidate will possess:
- Proven experience as a Call Centre Manager or in a comparable role within sales and customer service.
- Strong technical skills, particularly with call centre software and CRM systems.
If you are passionate about leading a team and enhancing customer experiences, we encourage you to consider this opportunity with CPI Selection.
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