Client Relations Specialist

4 weeks ago


Runcorn, Halton, United Kingdom KPI Recruiting Full time

CLIENT RELATIONS SPECIALIST £25,000 - £30,000 DOE

KPI Recruiting Ltd is collaborating with a reputable family-owned enterprise to recruit a Client Relations Specialist to enhance their expanding team. This position requires a valid driving license due to the lack of public transport options.

Role Overview

  • Act as the primary contact for clients and customers
  • Promote the business and its leadership through professional networking platforms
  • Develop and maintain essential client relationships
  • Handle all sensitive information and documentation with discretion
  • Establish a strong rapport with the leadership; manage all communications on their behalf, including scheduling meetings and appointments
  • Prepare reports and design presentations
  • Initiate new work orders and modify existing ones
  • Address incoming inquiries via a ticketing system
  • Ensure customer issues are resolved within designated timeframes
  • Accurately document job details
  • Keep clients updated on pending repairs
  • Maintain thorough records of all customer communications
  • Effectively manage notes, including unscheduled tasks
  • Collaborate daily with technical teams to assist in job completion


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