Front Desk Associate

1 month ago

Bala, United Kingdom Château de Mercuès Full time
Job Summary

Château de Mercuès is seeking a highly skilled and customer-focused Receptionist to join our team. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest experiences and ensuring seamless interactions with our guests.

Key Responsibilities
  • Provide warm and welcoming greetings to arriving guests, ensuring a positive first impression.
  • Interact with guests in a professional, friendly, and confident manner, addressing their needs and resolving any issues promptly.
  • Maintain the highest standards of personal presentation and grooming at all times, adhering to our hotel's uniform and grooming policies.
  • Be a visible and approachable presence for guests and colleagues alike, providing assistance and support as needed.
  • Develop and maintain a thorough knowledge of our hotel's services, packages, rates, and menu prices to provide informed and accurate information to guests.
  • Communicate effectively with all departments and management to ensure guest requirements and expectations are met.
  • Prepare guest accounts and provide a warm and cheerful departure/check-out service, ensuring accounts are settled prior to departure.
  • Be responsible for all cash and card transactions during your shift, adhering to our cash handling procedures and banking procedures.
  • Handle external and internal telephone calls in a professional and efficient manner, responding to guest enquiries and requests promptly.
  • Manage accommodation, restaurant, and private dining reservations to the correct standard, collaborating with other departments as necessary.
  • Deliver a comprehensive handover to the following shift or Night Porter, ensuring a seamless transition of responsibilities.
Requirements
  • At least one year's experience in hospitality or a customer-facing role.
  • Competent IT skills.
  • Flexibility in carrying out early, middle, and late shifts.
  • Strong attention to detail.
  • Articulate, confident, and well-presented.
  • Full driving license preferred.
Benefits
  • Full-time permanent contract at £26,000 per annum.
  • Meals on duty.
  • Onsite parking.
  • Generous employee discounts.

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