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Implementation Support Specialist

2 months ago

Guildford, Surrey, United Kingdom Person Centred Software Ltd Full time

**Job Summary**

As an Implementation Support Specialist at Person Centred Software Ltd, you will play a crucial role in ensuring the seamless implementation of our Connected Care products. Your primary responsibility will be to provide administrative support to our customers and Implementations team throughout the customer on-boarding process.

**Key Responsibilities**

  • Support the Implementations team with administrative tasks such as sending booking confirmations and setting up customer training invites
  • Ensure a high level of accuracy on order handovers to guarantee that they are in a 'ready to book' status
  • Set up new customer orders on relevant systems
  • Monitor the team email inbox and respond to queries and escalate where needed

**Requirements**

  • Excellent customer service and communication skills
  • Strong organisational and time management skills, with the ability to prioritise and manage multiple tasks
  • Previous administration and customer service experience
  • Experience of using CRM systems and scheduling tools would be highly advantageous

**What We Offer**

  • A competitive starting salary of up to £23,500
  • A bonus scheme
  • Hybrid working opportunities, with 3 days a week in our modern office
  • 25 days holiday
  • A net zero pension scheme
  • Regular company meetings
  • Additional perks such as a Cycle to Work Scheme, Staff discounts portal, and Employee Assistance Programme