Chief Executive Officer and General Secretary
1 month ago
HM Revenue and Customs is seeking a highly skilled and experienced leader to take on the challenge of leading the organisation through a period of unprecedented transformation. As the Permanent Secretary and Chief Executive, you will be accountable to Parliament for the Department's expenditure and performance, and will have a key role to play in enhancing the professional capability of HMRC.
The successful candidate will have a passion for leadership and managing significant cultural change in a complex environment, coupled with the experience of successfully leading major digital programmes to achieve customer service improvements. You will need to be able to engage and develop the leadership team, influence senior leaders in other departments, agencies, and the Department's wider stakeholder network, and lead the Department through this period of transformational change.
Key Responsibilities- Lead the transformation of HMRC's digital services to improve the customer experience
- Develop and implement a strategy for leading and inspiring a workforce of over 60,000 employees
- Work with senior leaders to enhance the professional capability of HMRC
- Play a key role in the UK Civil Service, promoting the values of impartiality, honesty, integrity, and objectivity
To succeed in this role, you will need:
- A strong track record of leading major digital programmes and achieving customer service improvements
- Experience of managing significant cultural change in a complex environment
- Excellent leadership and communication skills
- A deep understanding of the UK Civil Service and its values
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