Digital Solutions Expert

2 weeks ago

Fareham, Hampshire, United Kingdom CV Library Full time

**About Saab UK**

Saab UK is a leading provider of innovative solutions and services in the defence, aviation, space, and civil security sectors.

We are a dynamic and growing company with a strong presence in the UK, employing over 500 people across eight sites.

Our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training.

**Job Summary**

We are seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will have a strong background in electrical and electronics engineering, as well as software and computer systems.

**Key Responsibilities**

  • Develop a thorough understanding of our bespoke hardware and software robotics architecture to enable high-quality customer support
  • Carry out hands-on fault finding and repairs of electro-mechanical systems
  • Provide technical support to internal stakeholders, including the aftersales team
  • Share the emergency 24-hour support line with other team members
  • Input into the development of product support systems and tools
  • Work with the training team to feedback support issues to update training material, manuals, and knowledge base
  • Assist with training of customers and staff to ensure a high level of knowledge is gained with regards to all Saab Seaeye products
  • Travel internationally to customer premises and offshore locations, potentially at short notice, to provide technical support

**Requirements**

  • A sound engineering background in electrical and electronics, as well as software and computer systems
  • Electrical and mechanical practical skills
  • Digital electronics knowledge
  • Knowledge of networking principles, desirable (Ethernet and fibre optics)
  • Ability to travel when necessary, potentially at short notice, including to remote offshore locations

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