Resident Liaison Officer

2 days ago


North East, United Kingdom Wates Group Full time

The Role

We are seeking a Resident Liaison Officer to join our Wates Living Space Planned Maintenance Team in the North East region. As a key member of our team, you will be responsible for liaising with tenants and project staff to ensure a safe and secure environment.

Key Responsibilities

  • Support the lead supervisor in the construction of the annual programme of works and the operational team in delivering programmes on time, of good quality, and value for money.
  • Ensure effective communication with all stakeholders and attend regular progress meetings.
  • Provide clear information to tenants about upcoming works and issue access notices to the site team.
  • Maintain a complaints procedure and handle disputes and damage claims.
  • Attend community events and report defects to the Project Lead.
  • Continuously check that our promises are being delivered.

About Wates

Wates is a leading family-owned development, building, and property maintenance company with a proud legacy in the built environment. Our purpose is to reimagine places for people to thrive, and we are driven by our three promises: thriving places, thriving planet, and thriving people.

Awards and Recognition

We are proud to have received several awards, including the BEST PROJECT Inside Housing Development Awards, WINNER 2022 Construction News Awards, and GOLD AWARD Investors in People 2022.



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