Resident Liaison Officer
7 days ago
CPR Recruitment is seeking a skilled Resident Liaison Officer to join their team in East London. As a key member of the Planned Works Division, you will be responsible for ensuring seamless communication across all parties, progressing projects, and ensuring resident satisfaction.
Key Responsibilities:
- Build positive relationships with residents
- Mitigate dissatisfaction with planned works
- Resolve complaints and queries swiftly and efficiently
- Visit tenants and advise on pre-planned works
- Liaise with housing associations and build relationships with them
- Work closely with project and site management team to ensure quality of customer service
- Produce and collect tenancy approval forms
- Ensure resident satisfaction
Requirements:
- Clean driver's license
- Minimum 2 years' experience as an RLO within construction
- Strong communication and customer service skills
- Positive and proactive attitude
- Excellent written English
- Able to work in a team
- Competent computer skills
CPR Recruitment is a leading recruitment agency with over 500 sites across London and the South East. If this role isn't suitable, we have other opportunities within the white-collar side of construction.
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