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Customer Service Representative
2 months ago
We are seeking a highly motivated and personable Customer Service Advisor to join our dynamic team at Service Service. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients through various communication channels.
Key Responsibilities- Provide timely and effective customer support via phone, email, and online chat, ensuring that client requirements are met and internal key performance indicators are achieved.
- Respond to customer inquiries and resolve issues at the first point of contact, escalating when necessary to ensure seamless customer experience.
- Assist in the onboarding of new clients, ensuring a smooth transition and maintaining accurate records of client information.
- Maintain and update relevant client information, including company manuals and other documentation.
As a Customer Service Advisor at Service Service, you will enjoy a friendly and professional work environment, with opportunities for development and growth. Once fully trained, you will have the option to work remotely or on a hybrid basis, allowing for a better work-life balance.
Our working hours are Monday to Friday, 9:00-18:00, and this is an office-based role with the flexibility to work flexibly once your training is complete.
