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Patient Care Specialist
2 months ago
We are seeking a highly skilled and compassionate Patient Care Specialist to join our team at ZAVA. As a key member of our Patient Care Team, you will be responsible for providing exceptional patient care and support to our patients across various locations.
Key Responsibilities- Medical Administration: Assist with the doctor team's clinical work, including communication with other healthcare professionals and administrative tasks.
- Complaint Management: Ensure complaints and incidents are recorded and escalated accordingly, facilitating communication between ZAVA, patients, labs, and partner pharmacies.
- Team Collaboration: Work closely with other Patient Care Team members to ensure effective support for patients across all locations.
- Experience: Previous experience in the healthcare or tech industry, preferably in a contact centre or virtual customer advisory role.
- Language Skills: Fluency in German or French, in addition to English.
- Personal Qualities: Ability to work as part of a team, adhere to regulations and policies, follow tasks through to completion, and demonstrate a caring and empathetic approach to patient care.
- Competitive Benefits: 25 days holiday, healthcare cash back plan, access to SimplyHealth advice and counselling, and corporate discounts.
- Flexible Working: Remote flexible working, with one day a week based in our London office.
- Professional Development: £500 training budget per year, company sabbatical after 2 years, and opportunity to work from overseas for 2 months each year.
