Front of House Assistant

14 hours ago

Folkestone, Kent, United Kingdom Bannatyne Full time
About Bannatyne

Bannatyne is a leading health and wellness company that offers a range of services and products to help individuals achieve their wellness goals. As a Front of House Assistant, you will be the first point of contact for our guests, setting the tone for their entire experience.

Job Summary

We are seeking a highly organized and customer-focused individual to join our team as a Front of House Assistant. In this role, you will be responsible for providing exceptional customer service, managing spa bookings and appointments, and ensuring a seamless experience for our guests.

Key Responsibilities
  • Provide exceptional customer service to our guests, responding to their queries and concerns in a professional and friendly manner.
  • Manage spa bookings and appointments, ensuring a smooth scheduling process and minimizing wait times.
  • Prepare and serve a variety of beverages and light snacks efficiently, if applicable.
  • Process payments and manage the reception area efficiently.
  • Assist with the promotion of spa services, special offers, and retail products.
  • Ensure the reception area is clean, tidy, and inviting at all times.
  • Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
  • Ensure all visitors to the site are logged correctly, including contractors and guest passes.
Requirements
  • Strong interpersonal and communication skills, with a customer-focused attitude.
  • A genuine passion for health, wellness, and customer service.
  • Excellent organizational skills and multitasking abilities.
  • The ability to establish rapport, build trust, and demonstrate credibility.
  • Ability to work flexible hours, including weekends and holidays.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career development and growth.
  • A dynamic and supportive work environment.
  • Access to our state-of-the-art facilities and equipment.
  • A range of employee benefits, including discounts on spa services and products.

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