Customer Service Representative

2 weeks ago

Bournemouth, United Kingdom Dovetail Recruitment Ltd Full time
{"title": "Customer Service Advisor", "description": "Customer Service Advisor Job in Bournemouth

We are seeking a skilled Customer Service Advisor to join our client\u2019s growing team in Bournemouth. As a Customer Service Advisor, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Deal with customer service-related enquiries efficiently and professionally
  • Record details of all enquiries onto the Customer Services database and respond to product enquiries and complaints
  • Maintain accurate reports and records
  • Identify and communicate issues, monitor trends and liaise with internal and external stakeholders
  • Develop and maintain a current knowledge of the industry and external factors that may impact the department
  • Work with key service providers to maintain regulatory compliance
  • Be responsible for Trade Customer issue management
Requirements:
  • A minimum of 18 months experience in a fast-paced customer service environment is essential
  • Experience of working within the FMCG industry would be advantageous

This is an excellent opportunity for a customer-focused individual to develop their skills and experience in a dynamic and supportive environment.

", "lang_code": "en-US"}

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