Technical Support Specialist

2 weeks ago

Devizes, Wiltshire, United Kingdom Cameron Clarke Associates Full time

Junior Technical Support Specialist | Full-time | £25,200 - £26,500

Cameron Clarke Associates is a prominent Cloud and Managed Service Provider delivering technical solutions across various sectors. We encompass a comprehensive range of IT services from consultancy and support to project execution and installation.

As a leader in the industry, we take pride in our integrity, expertise, and experience. Our reputation is built on consistent growth and a commitment to excellence.

We are currently the largest service provider in our region and are focused on strengthening our existing client relationships while expanding our business footprint. We offer exceptional opportunities for skill development, and with our ongoing growth, the potential for career advancement is outstanding.

The role of Technical Support Specialist is diverse and rewarding. You will engage with clients both on a scheduled and ad-hoc basis to ensure systems are maintained and provide top-notch IT support. There will also be opportunities to contribute significantly to IT project delivery.

We are looking for a positive, approachable, and collaborative team member to join our outstanding team. A proactive attitude and a genuine passion for delivering high-quality work are essential for success.

Ideal candidates will typically possess 1 or more years of experience in an IT setting, with development opportunities available. An understanding of the importance of exceptional customer service is crucial alongside technical skills. We seek intelligent, dedicated, and friendly professionals who can merge their existing knowledge with new skills to become valuable assets to our team.

Are you the right fit for this position?

Essential Qualifications:

  • Minimum of 1 year of experience in IT support.
  • Proficiency in Active Directory and Microsoft 365 administration/support.
  • Experience troubleshooting and supporting modern desktop environments (Windows 10/macOS).
  • Understanding of computer and server components, networks, and infrastructure.
  • Valid driving license.
  • Effective communication skills with a polite and confident demeanor.
  • A sincere commitment to exceptional customer service.
  • Strong time management and prioritization abilities.
  • Ability to maintain high standards of work and professionalism.
  • Team-oriented mindset – Going The Extra Mile (GTEM), providing constructive feedback, and supporting colleagues.
  • Enhanced DBS check (conducted by the company and must remain clear).

Desirable Experience:

Experience within the Education sector is advantageous.

What will your responsibilities include?

  • Regular visits to client sites in the region and occasionally beyond.
  • Providing both on-site and remote technical assistance to our clients.
  • Executing various tasks to support service or system maintenance and IT project delivery.
  • Fostering positive working relationships with clients.
  • Assisting other teams with their responsibilities when required.

What can you expect in return?

The successful candidate can anticipate the following benefits:

  • Salary: £25,200 - £26,500 (commensurate with experience).
  • Training and pathways to enhance your technical expertise.
  • Company vehicle.
  • 24 days of paid holiday plus Bank Holidays.
  • Access to an onsite fitness suite.
  • Childcare, eyecare, and cycle-to-work schemes.
  • Employee perks scheme.
  • Recognition awards for employment anniversaries.
  • Company-sponsored social events.
  • Workplace pension scheme.
  • An exceptional team to collaborate with.

What's next? We look forward to your application

Your information will be managed in accordance with GDPR.

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