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Technical Support Specialist

2 months ago

Devizes, Wiltshire, United Kingdom Cameron Clarke Associates Full time

Junior Technical Support Specialist | Full-time | Competitive Salary

Cameron Clarke Associates is a prominent Cloud and Managed Service Provider delivering comprehensive technical solutions across various sectors. We pride ourselves on our extensive range of IT services, from consultancy and support to project execution and installation.

As a leader in the industry, we uphold values of integrity, expertise, and experience. Our solid reputation is matched by our continuous growth and commitment to excellence.

We are currently looking to enhance our existing client relationships while expanding our business reach. We offer exceptional opportunities for skill development, and with our steady growth, the potential for career progression is outstanding.

The role of Technical Support Specialist is dynamic and rewarding. You will engage with clients both on a scheduled and ad-hoc basis to ensure systems are maintained and provide top-notch IT assistance. Additionally, you will have opportunities to contribute significantly to IT project implementations.

We seek a positive, approachable, and collaborative team member to join our remarkable team. A proactive attitude and a genuine passion for delivering high-quality service are essential for success.

Are you the ideal candidate?

Essential Qualifications:

  • At least 1 year of experience in IT support.
  • Proficiency in Active Directory and Microsoft 365 administration/support.
  • Experience troubleshooting and supporting modern desktop environments (Windows 10/macOS).
  • Understanding of computer and server components, networks, and infrastructure.
  • Must possess a valid driving license.
  • Effective and courteous communication skills.
  • A genuine commitment to exceptional customer service.
  • Strong time management and prioritization abilities.
  • Commitment to maintaining high standards of work and professionalism.
  • A collaborative team player who is willing to go the extra mile and support colleagues.
  • Must pass an Enhanced DBS check conducted by the company.

Desirable Experience:

Experience in the Education sector is a plus.

Your Responsibilities:

  • Regular visits to client sites as required.
  • Providing both on-site and remote technical support.
  • Executing various tasks to assist with service maintenance and IT project delivery.
  • Fostering positive relationships with clients.
  • Supporting other teams as needed.

What We Offer:

The successful candidate can look forward to:

  • A competitive salary based on experience.
  • Opportunities for training and skill enhancement.
  • A company vehicle.
  • Generous paid holiday allowance plus Bank Holidays.
  • Access to an onsite fitness suite.
  • Childcare, eyecare, and cycle-to-work schemes.
  • Employee perks program.
  • Recognition awards for employment anniversaries.
  • Company-sponsored social events.
  • A workplace pension scheme.
  • A supportive and dynamic team environment.

Next Steps:

If you believe you fit this profile, we encourage you to consider this opportunity.

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