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Care Coordinator
2 months ago
We are seeking a highly organized and communicative Care Coordinator to join our team at Havering Health Ltd. As a Care Coordinator, you will play a vital role in supporting our Advanced Clinical Practitioners (ACPs) and the Primary Care Network (PCN) in delivering high-quality patient care.
Key Responsibilities- Support the PACT team in processing referrals, answering queries, making, and managing appointments.
- Contribute to public health campaigns through advice or direct care.
- Provide cross-cover to other PCN care coordinators at times of annual leave and sickness.
- Provide administrative support to the PACT team and GP practices.
- Deal with unpredictable work patterns and proactively address issues without reference to others.
- Manage and maintain an efficient administrative system on behalf of others.
- Undertake word processing of all documents to a high standard, in an agreed style and using an appropriate referencing system.
- Utilize advanced level IT skills to create reports and presentations.
- Develop and maintain filing systems (electronic and paper) to ensure effective access to relevant information.
- Prioritize own workload on a day-to-day basis to ensure that deadlines are met.
- Coordinate administrative arrangements relating to reporting requirements, to include the collation and presentation of documentation, preparing evidence and ensuring information is up to date.
- Oversee the facilitation and administration of meetings, including the production of agendas, coordination of papers and minute taking, ensuring that key documents are available within defined timescales.
- Update databases for sharing of appropriate information with internal and external stakeholders.
- Establish and maintain electronic and manual filing systems.
- Type medical or other reports under supervision.
- Input generic data into organisational systems or in-house records.
- Use the patient records system to enter client-related information and care events.
- Prepare monthly team reports on service activity.
- Cover other services, where necessary, which may require working on other sites.
- Contribute to the review of incidents and complaints, where appropriate.
- Be responsible for ensuring that accurate legible records are kept in accordance with local policies and legal requirements.
- Report all complaints and incidents in accordance with local procedures and ensure that the line manager is informed.
- Cooperate with any investigation within the organisation.
- Use audit and other measurement approaches to provide data to commissioners regarding the performance of the service.
- Propose and implement changes to working practices to reflect the needs of the Service.
- Participate in project work and/or QI initiatives for the PACT service.
- Support the ACPs to collect performance data from service users, support service users to complete patient-reported outcome measures.
- Participate in audits and surveys as necessary. Provide support in the development of audit reports.
- To continually explore advanced digital options for data sharing and access to patient clinical information to ensure prompt and effective patient care across the interface.
- To understand and implement all relevant and local policies and procedures.
- Raise quality issues and related risks with team manager or senior manager.
- Evaluate the quality of own work, making improvements when necessary.
- Grade C GCSE English and Maths or equivalent qualifications.
- Excellent computer skills including email, word, and excel.
- At least 2 years' experience of working in health, social care, or other support roles in direct contact with people, families, or carers (in a paid or voluntary capacity).
- Experience of working within multi-professional team environments.
- Experience of working with elderly or vulnerable people, complying with best practice and relevant legislation.
- Ability to collect and record information and data, for record-keeping, monitoring, and evaluation.
