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Customer Support Administrator

3 months ago

Doncaster, Doncaster, United Kingdom Stoneacre Motor Group Full time

Join the Team at Stoneacre Motor Group

Position Overview

We are excited to announce a position at our growing Head Office for motivated individuals looking to be part of our vibrant team at Stoneacre. We are in search of candidates who are enthusiastic about personal and professional growth in the coming years. No automotive experience is required as comprehensive training will be provided.

This role is situated within our aftersales department, collaborating with our skilled team. It is perfect for those eager to gain insights into the automotive sector and acquire valuable skills for a rewarding career at Stoneacre.

What We Provide

  • Attractive salary package
  • Flexible work schedules
  • Performance bonuses
  • Commission during leave periods
  • Extensive training and development opportunities
  • Clear pathways for career advancement
  • Pension scheme
  • Provided uniforms
  • Rewards for long service
  • Discounts on various retailers, dining, vacations, and more
  • Complimentary parking

Daily Responsibilities of an Aftersales Data Advisor

  • Engaging with customers regarding safety notices and recall arrangements
  • Generating comprehensive reports for management review
  • Conducting data cleansing tasks to ensure CRM accuracy
  • Performing site evaluations to enhance customer satisfaction
  • Following up with customers after their visits
  • Collecting and analyzing customer feedback
  • Managing statistics related to 'Motability' contracts

Candidate Requirements

  • Exceptional communication abilities
  • Strong active listening skills
  • Professional demeanor in customer interactions
  • Analytical mindset for data analysis
  • Proficient in process management and control
  • Ability to build relationships and work well with others
  • Technical proficiency
  • Alignment with company values
  • Genuine passion for the role

Stoneacre Motor Group is dedicated to fostering diversity and creating an inclusive workplace for all employees.