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Administrative Assistant
2 months ago
We are seeking a highly organized and detail-oriented individual to join our Allocations Team as an Administrative Assistant. As a key member of our team, you will be responsible for ensuring the smooth operation of our accommodation availability and cleaning processes.
Key Responsibilities- Understand and manage the forecast of room bookings by type to ensure accurate allocation and timely processing.
- Communicate effectively with the Accommodation & Guest Services Team to ensure seamless coordination and efficient room allocation.
- Process requests for Entertainment/Internal or External Visitors, adhering to documented standard operating procedures and ensuring a fully audited process for zero-cost bookings.
- Work closely with the Accommodation and Facilities teams to plan for refurbishment works in accommodation units.
- Provide exceptional customer service, ensuring that guests have a great experience and that the resort achieves its NPS goals.
We are looking for a warm and friendly individual who is comfortable working in a fast-paced environment. As a great team player, you should be able to communicate effectively, work under pressure, and adapt to changing situations. If you have a methodical approach to planning and a keen eye for detail, we would love to hear from you.
About Butlin'sAt Butlin's, we are committed to providing our guests with an Altogether More Entertaining and Fun Break. Our three core values - Create Smiles, Get Stuck In, and Cares For Each Other - guide everything we do. If you share our passion for delivering exceptional customer experiences and are looking for a dynamic and supportive work environment, we would be delighted to hear from you.
