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Patient Experience Specialist
2 months ago
{"Job Title": "Patient Advice", "Job Summary": "At Somerset NHS Foundation Trust, we are dedicated to providing outstanding care and support to our patients and their families. Our role as a team is to ensure that the patient and carer voice is at the centre of all we do as an organisation. You\u2019ll become a key part of the Patient Experience and Engagement Team dedicated to ensuring patient experience informs the care provided by the Trust.", "Main Duties": "As a Patient Advice Specialist, you will be integral to the patient advice and liaison process within the Trust, ensuring compassionate engagement with our patients and the people who matter to them. You will also ensure that all enquiries are handled efficiently, empathetically, and in compliance with NHS guidelines.", "Key Responsibilities": "\u2022 Manage the entire lifecycle of patient enquiries, from initial receipt through to resolution\u2022 Work closely with clinical and non-clinical teams to ensure a timely and satisfactory outcome\u2022 Develop the patient experience function to support service groups in the delivery of the Patient Experience and Engagement Strategy", "About Us": "As an organisation, the NHS offers a wide range of benefits including flexible working, pension contributions, market leading annual leave allowance, career progression, and regular conversations. The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone\u2019s throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.", "Job Requirements": "Please see attached Job Description & Person Specification for further details of duties and responsibilities."}
