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Community Engagement Officer
2 months ago
We are collaborating with a reputable and expanding Social Housing Contractor that specializes in decarbonization and energy efficiency initiatives, recognized as a leader in their domain.
In response to a surge in projects, there is a need to bring on board a skilled Community Engagement Officer for a permanent role.
This position involves overseeing a project that includes Cavity & Loft Insulation, Air Source Heat Pumps, Window replacements, and External Wall Insulation installations.
As a Community Engagement Officer, your primary responsibility will be to foster positive interactions with residents, ensuring they receive pertinent information and support throughout the project phases.
Key Responsibilities:
- Conduct pre-entry visits and facilitate company orientations
- Gather tenancy agreement and approval documentation
- Meet with tenants in their residences to inform them about the schedule and nature of the work
- Serve as the primary contact for tenants, addressing any issues or inquiries
- Liaise with neighborhood housing associations to build collaborative relationships
- Visit vacant properties undergoing refurbishment with prospective tenants, providing updates on completion timelines
- Organize and lead tenant forum meetings to communicate ongoing works
- Track customer complaints and proactively resolve potential concerns
- Assess customer satisfaction levels
To be considered for this role, candidates should ideally possess experience in the social housing sector, particularly in a position that involves daily interactions with residents.
The compensation package includes a salary of up to £28,000 plus a £3,000 car allowance.
For those interested in this opportunity, please submit your CV to Fawkes & Reece through the provided application link.