Client Relations Specialist

3 weeks ago

Preston, Lancashire, United Kingdom James Hall & Co Full time

Position Title: Client Relations Specialist

Employment Type: Permanent

Work Schedule: 39 hours per week over 4 days, with shifts scheduled between 6.30am and 6.30pm, including approximately one full weekend.

Work Environment: Office-based

Compensation: Competitive Salary

At James Hall & Co. Ltd., we take pride in our 150-year legacy of serving communities across northern England as a leading supplier and distributor to numerous retail outlets.

With a workforce exceeding 4000 individuals, we embody our core values of passion, enterprise, and family in our daily operations.

Role Overview

We are thrilled to announce an opportunity to join our dedicated team of client relations specialists at James Hall & Co. Our mission is to deliver exceptional service to our current and prospective retailers, suppliers, and the general public.

Key Responsibilities

As an integral member of our Client Support Hub, you will engage in a variety of tasks, including resolving client inquiries and troubleshooting technical issues. Your duties will encompass:

  • Offering first-line assistance for client inquiries.
  • Applying problem-solving skills to swiftly address incidents, including technical support challenges such as point-of-sale issues, software inquiries, and network disruptions.
  • Effectively communicating with clients and internal teams through various channels, including email, messaging platforms, and face-to-face interactions.
  • Diligently documenting and managing incidents, collaborating with internal and external teams to ensure prompt resolutions.
  • Upholding our company’s reputation for outstanding client service through your commitment and professionalism.

Ideal Candidate Profile

We are looking for individuals who possess a genuine passion for client service and a strong interest in technical support. While experience in a customer service or IT support role is advantageous, it is not mandatory as comprehensive training will be provided. Essential qualities we seek include:

  • Exceptional verbal and written communication skills.
  • Strong analytical and problem-solving capabilities with a proactive approach to addressing client concerns.
  • A solid foundation in IT skills, coupled with a willingness to learn and grow in this field.
  • The ability to excel in a fast-paced, dynamic environment while maintaining composure under pressure.

Why Choose Us?

At James Hall & Co. Ltd., we have a clear vision: to remain a thriving business for the next 50 years.

To achieve this vision, we need the best talent to join us on our journey. As a family-oriented company, we believe that by supporting our employees, they will, in turn, support us.

Here are some of the benefits available to our employees:

  • Company Health Services: We prioritize the health and wellbeing of our team members, providing access to our company doctor for direct appointment bookings.
  • Complimentary On-site Parking: Enjoy the convenience of secure parking with ample spaces available.
  • Generous Holiday Entitlement: Our enhanced holiday package increases with continuous service every two years.
  • Professional Development: We are committed to helping our colleagues reach their full potential through access to fully funded training and recognized qualifications.
  • Mental Health Support: We collaborate with Grocery Aid to offer a 24/7 helpline service for all employees, ensuring access to confidential support.

Additional perks include staff discounts, a cycle-to-work scheme, and our renowned holiday hampers.

Note: If we receive a high volume of applications, we may close the advert early.

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