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Client Relations Specialist

2 months ago

Preston, Lancashire, United Kingdom James Hall & Co Full time

Position Title: Client Relations Specialist

Employment Type: Permanent

Working Hours: 39 hours per week over 4 days, with shifts scheduled between 6.30am and 6.30pm, including approximately one full weekend.

Compensation: Competitive Salary

At James Hall & Co. Ltd., a well-established organization with over 150 years of service, we are dedicated to supporting communities across the north of England as a supplier and distributor to numerous retail outlets.

We take pride in being one of Lancashire's largest employers, with a workforce of over 4000 individuals who embody our core values of passion, enterprise, and family.

Role Overview

We are thrilled to offer an opportunity to join our dedicated team of client relations specialists. Our mission is to deliver exceptional service to our current and prospective retailers, suppliers, and the general public.

Key Responsibilities

As an integral member of our Client Support Hub, you will engage in a variety of tasks, including addressing customer inquiries and resolving issues, as well as providing assistance with IT-related challenges. Your duties will encompass:

  • Offering first-line support for customer inquiries.
  • Employing problem-solving skills to promptly resolve incidents, including IT support issues such as point-of-sale problems, software inquiries, and network disruptions.
  • Effectively communicating with customers and internal teams through various channels, including email, messaging platforms, and in-person interactions.
  • Accurately documenting and managing incidents, collaborating with internal and external teams to ensure timely resolutions.
  • Upholding our company's reputation for outstanding customer service through your commitment and professionalism.

Ideal Candidate Profile

We are looking for individuals who possess a genuine passion for customer service and a strong interest in IT support. While previous experience in a customer service or IT support role is advantageous, it is not mandatory as comprehensive training will be provided. Essential qualities we seek include:

  • Exceptional verbal and written communication skills.
  • Strong analytical and problem-solving capabilities, with a proactive approach to addressing customer concerns.
  • A solid foundation in IT skills, coupled with a willingness to learn and grow in this field.
  • The ability to thrive in a fast-paced, dynamic environment and perform effectively under pressure.

Why Join Us?

At James Hall & Co. Ltd., we have a clear vision for the future: to remain a thriving business for many years to come.

To achieve this vision, we seek the best talent to join us on our journey. As a family-oriented company, we believe that by supporting our employees, they will, in turn, support us.

Here are some of the benefits available to our employees:

  • Company Doctor: We prioritize the health and well-being of our staff, providing access to our company doctor for direct appointment bookings.
  • Free On-site Parking: Enjoy the convenience of secure parking with ample spaces available.
  • Holiday Entitlement: Benefit from an enhanced holiday package, with increasing entitlement based on continuous service.
  • Learning & Development: We are committed to helping our colleagues reach their full potential through access to fully funded training and recognized qualifications.
  • Mental Health Support: We collaborate with Grocery Aid to offer a 24/7 helpline service, providing confidential support and resources.

Additionally, we offer staff discounts, a cycle-to-work scheme, and our renowned Christmas Hamper.

Note: In the event of a high volume of applications, we may close the listing early.