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Income Officer

2 months ago


Redhill, United Kingdom Raven Housing Trust Full time
Former Tenant Arrears and Income Officer

Raven Housing Trust is seeking a skilled and experienced Former Tenant Arrears and Income Officer to join our Income team. As a key member of our team, you will play a vital role in supporting customers to repay their arrears and develop a payment culture to protect Raven's income.

Key Responsibilities:
  • Collect former rent, court costs, garage, and recharge arrears from customers.
  • Manage a portfolio of former and current arrears cases to ensure consistent reduction through proactive customer contact and adherence to arrears processes and procedures.
  • Support and assess vulnerabilities, providing a tailored service to suit customers' needs and communication preferences.
  • Handle difficult conversations with customers, building rapport based on trust and support to encourage engagement.
Requirements:
  • Experience in rent account management, including case management.
  • High levels of financial acumen, able to understand complex financial information.
  • Strong communication skills (written and verbal).
  • Experience working in a rent/income environment, with some knowledge of arrears management.
  • A full, clean driving license, as this role requires travel.
What We Offer:
  • Competitive salaries.
  • Fantastic work-life balance with flexible working and generous leave entitlement.
  • Strong focus on learning and development, with opportunities to grow skills and career.
  • Enhanced maternity, paternity, and adoption pay.
  • Funded health cash plan.
  • Extensive wellbeing support.
  • Voucher-based recognition scheme.
  • Retail discounts.

Raven Housing Trust is committed to creating a diverse and inclusive workplace. We encourage applications from all candidates, including minority ethnic groups, the LGBTQ+ community, people with disabilities, and long-term health conditions. All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let us know.