Customer Service Representative

2 weeks ago


Broxburn, West Lothian, United Kingdom Thrifty Car & Van Rental Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Thrifty Car & Van Rental. As a key member of our branch team, you will be responsible for delivering exceptional customer service to our clients, ensuring their rental experience is seamless and enjoyable.

Key Responsibilities
  • Deal with customers face-to-face and over the phone, providing a high level of service and support
  • Complete tasks such as opening and closing rental agreements, calculating quotations for short- and long-term hires
  • Build rapport with customers and strive to exceed their expectations
  • Assist other departments within the branch as required
  • Contribute to the overall success of the branch by working collaboratively with colleagues
Requirements
  • Hardworking individual with the ability to work in a team and independently in a fast-paced environment
  • Excellent customer service and communication skills
  • Ability to show great attention to detail
  • Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check
What We Offer
  • 30 days holiday, inclusive of bank holidays
  • Contribution to Group Personal Pension Scheme
  • Access to our Thrifty Savings platform, an employee discount scheme offering huge savings across multiple retailers
  • Funded Summer and Christmas events
  • Cycle to Work Scheme
  • Discounted car hire rates
  • Potential to earn bonus payments above your basic salary


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